We do our best to package products as securely and carefully as possible to prevent possible damage. However, in rare occurrences, unusually rough handling by postal services can cause damage to the contents. Please provide us with an order ID and pictures of the unopened box and the damaged products.
In most cases your postal offical will arrange 2 delivery attempts. If you failed to accept your package 2 times then the post office will usually keep your package for 2-3 weeks before they return it to sender. Make sure to pick up the package as soon as possible because we do not accept returns.
Please contact us. We will review the problem.
Until now we only have experience with shipping to EU, UK and USA.
We can only guarantee a reship policy for these countries.
Yes, we can ship to a PO box.
Yes, we use a tracked shipment so a signature is required.
1. Log in to your account
2. Go to My account
3. Go to settings
4. Update your current information
If you paid the order and submitted the payment information, you must immediately contact us at firstname.lastname@example.org. If your package has not been shipped yet, we will correct your mistake.
Unfortunately, we are not able to change the shipping address on orders once they’ve been transmitted to the fulfillment center. We strongly recommend you double check your order information before submitting the order. Any mistake may cause the non-delivery of the product (since the package can’t be returned to sender) and will be at the expense of the customer.
Sometimes your package gets hold in the postal network. Please wait 4 weeks before asking us to reship. In 95% of the cases that this exceptional situation occurs, we see that the package suddenly starts to move.
In rare occasions the shipping company may be slow at updating or it won’t update until it clears the customs in your country.
USA = 99%
EU Schengen = 100%
UK = 100%
Rest of EU = 99%
REST OF THE WORLD = UNKNOWN
Please check the shipping page by clicking the button in the top menu for a detailed shipping time to your country.
Please contact us immediately with your tracking code. We will offer a full order reshipment and guidance trough the customs process.
We do everything we can to keep a success rate of 100 percent. We keep a low profile with all of our shipments. In the rare occasion that a package is seized we offer a free order reshipment.
We ship all our products internationally.
Please vistit https://www.track-trace.com/post to check the status of your package with your tracking code.
We usually only ship on weekdays. We will also ship on Saturdays during busy periods. You can always check your tracking code to see when your package was shipped. We do not ship on sundays or holidays.
We will ship your package withing 24hours. In exceptional cases it can take up to 72 hours.
You will receive a code when your order has been completed. This usually takes 24 hours on weekdays but in exceptional cases it can take up to 4 days.
Yes, you will receive a tracking code as soon as you order has been processed.
We ship all our packages with priority mail. All the packages are provided with a tracking code. Please click our SHIPPING button in the top menu for more detailed information.
No, we don’t have a minimum order. This means that you can even order one single product.
In this way we provide you with a safe way to test a product, view it or you can build trust with our website in a calm and secure way
Our packages are shipped from Belgium Or Austria. Both countries are located in the schengen zone. This is a huge benefit for international shipments.
Our webshop is located in Austria, However our packages are shipped from Austria or Belgium.